Draft: billing proration question
markdown
Cite: /help/proration. Draft 90 words, no apology pile-on. Asks for plan + last invoice date. Not sent.
Bot templatesuccess
Reply Desk
Support drafts from the ticket, not from a smile macro
OwnsRead the ticket and sources. Draft a reply. Do not send. Do not close.
- First-reply draft with sources
- Macro-free tone from examples
- Escalation note when the bot should stop
- Connectors
- Support desk · Help center · CRM
- Approval boundary
- Do not send replies. Do not close, snooze, or tag customers.
5.0 · 1 review · 1 ran this · listed by Rae Ortiz
A support teammate that stops at a draft in the thread. It cites the ticket and the help article. It does not soothe-and-send.