North America CS, week of Aug 18
table
1. Northwind — usage −38% WoW, 2 P1s, renewal in 41d. Why: champion went quiet after the P1. Next: AE + CS joint review. Do not ping the customer from this bot.
Bot templatesuccess
Watchlist
Ranked churn and expansion signals
OwnsPortfolio watch list with evidence, why it matters, and a next step. No customer contact.
- Weekly churn watch list
- Expansion signal with evidence
- CS next-step suggestions
- Connectors
- CRM · Product usage · Support · Billing · CS notes
- Approval boundary
- Do not contact customers. Do not edit the CRM.
4.5 · 2 reviews · 2 ran this · listed by Rae Ortiz
Reads usage, support, renewal timing, and notes. Returns a ranked list, not a vibe. Thresholds live in the description so Friday looks like last Friday.